Support
Speak to a support engineer on 01527 598500 or email support@bticomputer.com with a brief description of your query.
BTI provide Support and maintenance on all products and installations which can include some or all of the following:
- Unlimited Telephone Advice & Support
- UK Mon –Fri 0900 – 1700 (GMT/BST)
- US Mon –Fri 1700 – 2200 (GMT/BST)
- All Software & Firmware Updates
- 100% Hardware Replacement Guarantee
- Cost of On-Site Visits
- System Integrity Check (heartbeat monitored by BTI)
- Download Access on Website
- Cost of replacement parts outside warranty
- Annual maintenance visit. (see details below)
Annual Preventative Maintenance Visit
Includes:
- Check all inputs to be operational
- Calibrate all Temperature & Humidity sensors using calibrated hand held meter
- Exchange any faulty sensors
- Document sensor values at sensor point
- Document sensor values indicated by Observer software
- Report any faulty items to customer which are not covered by maintenance
- Full system commission & test
- Issue signed calibration sheet to customer
See the following documents for detailed information.
